Straight Forward Moving Consumer Complaints All Reviews

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Straight Forward Moving Reviews

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  • Poor, unethical customer service



    My purpose is not to put this company out of business, but to have them change their unethical policies that I experienced, and to warn potential customers of the questions they must ask before signing onto this company. 1. Planning for an interstate move, I was assured that the entire move would be completed by Straight Forward Moving (SFM), in their trucks. However, on the day of the move, a company called Moving Cross Country (MCC) arrived to load my contents to a warehouse in New Jersey, and a third company, All State Company, drove my shipment to my new home 25 days later . I was... More...
    (Furniture)
    jjnh's Picture   jjnh    0 Comments   Comments
  • Beware!



    The moving company started out great, but had multiple problems after that, including: 1) movers were several hours late, 2) truck was far too small, so had to offload into storage 2x, resulting in a 10 hr pickup time, 3) poor communication from dispatch on delivery date, 4) only part of goods were delivered on date stated, and 3) LOTS Of damage to the items. I am still fighting with them to try and confirm a delivery date for the rest of my property, despite having to pay for the balance last week. Very poor communication and attitude. Oh, and the price ended up being twice what was... More...
    (Delivery Services)
    denised's Picture   denised    0 Comments   Comments
  • Straight Forward Moving-LATE AND DAMAGED GOODS



    When Straight Forward Moving picked up my household items in Bethesda, MD, they told me they would be delivered to my new apartment in Miami, FL within 14 business days of my first available delivery date. I wrote on the form that due to my condo building's rules, I cannot use the elevator to move in on weekends. They agreed and I signed the contract. When I called to inquire when my items would be arriving, the receptionist never had any clue as to when my items were being loaded on a truck or when they might arrive. When they were finally loaded, I was told they would arrive on a... More...
    (Delivery Services)
    ay5895a's Picture   ay5895a    0 Comments   Comments
  • never notified when movers would arrive, but gets better.



    Never contacted to let me know when the movers where coming. Called Christina (supervisor) at the and she gave me attitude regarding the price because my needs changed. The "assigned" driver calls me at Noon and tells me he will be here in 51/2 hours. Shows up at 7:30 pm. The driver yells at me because, personally I did not want to start moving my furniture at 7:30 pm. Then when he finally arrived he had only a partial list of items to be moved. I suggested until we got this straightened out he was not to move a thing. I was also promised 3 men. Two men show up and a child... More...
    (Miscellaneous)
    SKC830's Picture   SKC830    0 Comments   Comments
  • RUINED OUR VACATION - 4 DAYS OF NO SHOW!



    We had to move ourselves from Maryland to Texas! They were supposed to show up "June 27th or 28th". On the 28th they changed it to the 29th. On the 29th they changed it to the 30th between 12:00 & 5:00 and gave us the truck drivers number. On the 30th we could not reach a supervisor (after requesting numerous times we were always sent to voicemail), and the truck driver said the truck broke down, he still had to go to NJ, and then would be in Maryland by 10:00 pm. (We had vacations plans to leave early morning on the 30th!) We finally reached a supervisor around 7:30 pm,... More...
    (Furniture)
    CDavison's Picture   CDavison    0 Comments   Comments
  • RUINED OUR VACATION - 4 DAYS OF NO SHOW!



    We had to move ourselves from Maryland to Texas! They were supposed to show up "June 27th or 28th". On the 28th they changed it to the 29th. On the 29th they changed it to the 30th between 12:00 & 5:00 and gave us the truck drivers number. On the 30th we could not reach a supervisor (after requesting numerous times we were always sent to voicemail), and the truck driver said the truck broke down, he still had to go to NJ, and then would be in Maryland by 10:00 pm. (We had vacations plans to leave early morning on the 30th!) We finally reached a supervisor around 7:30 pm, and... More...
    (Miscellaneous)
    CDavison's Picture   CDavison    0 Comments   Comments


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